Top 10 Questions for Quality Improvement

1. What did I do right?
It's always best to build upon one's strengths. Know what your strengths are so you can leverage them into something even greater.

2. What could I have done differently?
In everything, there's always room for improvement. Look for the gaps between your vision and where you're at when you answer this question. Effective quality improvement balances the approach of living from our strengths along with the more critical perspective that includes looking for the improvement opportunities.

3. What lessons have I learned from this?
Asking this question on a routine basis is a key step towards taking responsibility for one's growth and development. In addition, answering this question forces you to put into words your learning experience and outcomes. Putting your learning into words creates clarity, commitment and a strong presence.

4. What would I do differently next time?
This question helps to strengthen one's strategizing muscle. Looking at situations from different perspectives is foundational for problem-solving, strategizing and quality improvement.

5. What do I want from this?
It's essential to know the outcomes you want. Knowing the outcomes you're striving for will guide you in your decision-making -- you'll know what you're willing to compromise on, and what you're not. You'll know your upper-most limits as well as your lowest.

6. What is my motivation?
Having self-understanding is key to knowledge and healthy/productive relationships. Having an understanding of yourself will help you to understand others, and in turn, will catapult outstanding results.

7. What do I have to gain?
Be careful about what you wish for! Don't give yourself to the pursuit of a goal for the sport of it; be absolutely sure of what you want and why you want it.

8. What is the cost?
All things have a cost. The best things have a cost. Know what they are.

9. Where does this fit into my life?
Answering this question leads to perspective. Paying attention to the whole of life, and not just our pursuits creates a balanced approach to living.

10. What personal value is being expressed?
Ultimately, we are at our best and are most fulfilled when we're expressing and living from our core values. Know what your core values are and let them guide your behavior for maximum fulfillment and success!



Jan Gordon, LCSW is an Executive and Personal Coach who finds great joy in helping her clients achieve outstanding results! Ms. Gordon provides coaching to individuals and teams who are dedicated to enhancing their personal power and sense of fulfilment. Her coaching embraces the concept that challenge provides opportunity. Visit her website at: Jan can reached at

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